Shipping policy


SHIPPING POLICY




1. General Information



This Shipping Policy applies to all orders placed on [Your Store Name].

By placing an order, you agree to the terms outlined below.


Because we operate using a dropshipping fulfillment model, products may be shipped directly from third-party suppliers located in different countries.





2. Order Processing Time



  • Orders are typically processed within 1–5 business days after payment confirmation.
  • Processing times may be extended during:
    • Holidays
    • High-demand periods
    • Supplier stock delays
    • Security or payment verification checks



Business days exclude weekends and public holidays.





3. Estimated Delivery Time



Estimated delivery time after shipment:


  • United States / Canada: 7–20 business days
  • Europe: 7–20 business days
  • Australia / New Zealand: 10–25 business days
  • Rest of the world: 10–30 business days



⚠️ These are estimates only and not guaranteed delivery times.


Delays may occur due to:


  • Customs clearance procedures
  • Postal service disruptions
  • Weather or natural events
  • Carrier logistics issues
  • Incorrect or incomplete shipping information



We are not liable for delays outside our control.





4. Shipping Costs



  • Shipping costs are displayed at checkout before payment.
  • Promotional free shipping may be offered on selected products or orders.
  • Shipping fees are non-refundable once the order has been shipped, except where required by law.






5. Tracking Information



  • When available, tracking numbers are provided via email after shipment.
  • Tracking updates depend on the carrier’s system and may take several days to appear.



We are not responsible for inaccurate or delayed tracking updates provided by carriers.





6. Customs, Duties, and Taxes



International shipments may be subject to:


  • Import duties
  • Taxes
  • Customs clearance fees



These charges are:


  • Determined by the destination country
  • Not included in product or shipping prices
  • The customer’s sole responsibility



Failure to pay customs fees may result in package return or destruction, for which no refund is guaranteed.





7. Incorrect Address & Failed Delivery



Customers are responsible for providing accurate shipping information.


If an order is returned due to:


  • Incorrect or incomplete address
  • Failure to collect the package
  • Refusal to pay customs fees



We may offer:


  • Reshipment at the customer’s expense, or
  • Partial refund excluding shipping and handling costs



No refund is guaranteed for abandoned or destroyed packages.





8. Lost, Stolen, or Delayed Packages



Once an order is handed to the carrier:


  • We are not responsible for lost or stolen packages marked as delivered.
  • Customers must contact the carrier or local postal service for investigation.



If tracking shows no movement for an extended period, we may, at our discretion:


  • Send a replacement, or
  • Issue store credit or refund.






9. Split Shipments



Because items may ship from different suppliers or warehouses:


  • Orders may arrive in separate packages
  • Packages may have different delivery dates



Additional shipping fees will not be charged for split shipments unless clearly stated.





10. Delivery Confirmation



Delivery is considered complete when:


  • The carrier marks the package as delivered to the provided address.



We are not responsible for:


  • Packages delivered to the wrong address due to customer error
  • Theft after delivery
  • Delivery to mailbox, reception, or neighbor accepted by the carrier






11. Force Majeure



We are not liable for shipping delays or failures caused by events beyond our reasonable control, including:


  • Natural disasters
  • War or civil unrest
  • Pandemics
  • Government restrictions
  • Transportation or supply chain disruptions